Product Support Specialist at Linear | Singapore (Remote)
Company/Recruiter: Linear
Opportunity snapshot
A practical decision guide for this role: compare the facts below with your experience before applying.
Opportunity type
Job
Location
Singapore
Work arrangement
Remote
Compensation
Not disclosed
Closing date
Oct 28, 2027
Employer
Linear
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Demonstrated experience in a customer support or technical support role.; Excellent written and verbal communication skills.. Use one concrete example that shows you can Respond to customer support tickets via email and other channels..
Check before applying: Confirm that Singapore and the stated work arrangement suit you, check the closing date of Oct 28, 2027.
- Apply before Oct 28, 2027.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Product Support Specialist will be instrumental in ensuring our users have an exceptional experience with the Linear product. You will act as a primary point of contact for customer inquiries, providing timely and accurate resolutions to technical issues and product questions. Your expertise will directly contribute to customer satisfaction and product adoption.Key Responsibilities
- Respond to customer support tickets via email and other channels.
- Troubleshoot and diagnose user-reported issues with the Linear platform.
- Provide clear and concise explanations of product features and functionality.
- Escalate complex technical issues to appropriate engineering teams.
- Contribute to the knowledge base with FAQs and troubleshooting guides.
- Gather user feedback to inform product development.
Requirements
- Demonstrated experience in a customer support or technical support role.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Familiarity with software development workflows is a plus.
What We Offer
- The opportunity to work with a leading product in the software development space.
- A remote work environment with flexibility.
- A collaborative and supportive team culture.
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