Mid-Market Customer Success Manager at Ashby | European Union (Remote)
Company/Recruiter: Ashby
Opportunity snapshot
A practical decision guide for this role: compare the facts below with your experience before applying.
Opportunity type
Job
Location
European Union (Remote)
Work arrangement
Remote
Compensation
Not disclosed
Closing date
Oct 28, 2027
Employer
Ashby
Prepare your application
These prompts turn the listing into practical preparation steps; they are not a second copy of the requirements.
MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in customer success, account management, or a related client-facing role.; Strong understanding of customer success principles and best practices.. Use one concrete example that shows you can Manage a portfolio of mid-market accounts, fostering strong, long-term relationships..
Check before applying: Confirm that European Union (Remote) and the stated work arrangement suit you, check the closing date of Oct 28, 2027.
- Apply before Oct 28, 2027.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Mid-Market Customer Success Manager will be responsible for nurturing and growing relationships with Ashby's mid-market customer base. This role is crucial for ensuring customer satisfaction, driving adoption, and maximizing the value our clients derive from our platform.Key Responsibilities
- Manage a portfolio of mid-market accounts, fostering strong, long-term relationships.
- Proactively engage with customers to understand their business objectives and challenges.
- Drive product adoption and ensure customers are leveraging Ashby to its full potential.
- Identify and mitigate churn risks through effective engagement and problem-solving.
- Collaborate with sales and product teams to advocate for customer needs.
- Contribute to the development and refinement of customer success strategies.
Requirements
- Proven experience in customer success, account management, or a related client-facing role.
- Strong understanding of customer success principles and best practices.
- Excellent communication, interpersonal, and presentation skills.
- Ability to manage multiple priorities and work effectively in a remote environment.
- Familiarity with the European market is advantageous.
What We Offer
- The opportunity to shape and scale customer success within a dynamic, expanding company.
- A collaborative and supportive remote work environment.
- Professional development and growth opportunities.
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