Ticketing & Reservation Manager at Dorf Travels & Tours Limited | Lagos, Nigeria
Company/Recruiter: Dorf Travels & Tours Limited
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Opportunity type
Job
Location
Nigeria, Lagos
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Dorf Travels & Tours Limited
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to B.Sc or HND qualification in any discipline; IATA/UFTAA Diploma or IATA Foundation certification in Travel & Tourism. Use one concrete example that shows you can Manage ticketing and reservation operations for airline and travel services.
Check before applying: Confirm that Nigeria, Lagos and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Ticketing & Reservation Manager will oversee all ticketing and reservation activities, ensuring accuracy, efficiency, and exceptional service delivery. This position requires hands-on involvement in daily operations while maintaining oversight of reservation processes and client communications.
Key Responsibilities
- Manage ticketing and reservation operations for airline and travel services
- Process customer bookings through GDS platforms accurately and efficiently
- Ensure compliance with IATA regulations and agency standards
- Handle customer inquiries and resolve booking-related issues
- Maintain accurate records and documentation for all transactions
- Train and supervise ticketing staff members
- Monitor system performance and identify process improvements
Requirements
- B.Sc or HND qualification in any discipline
- IATA/UFTAA Diploma or IATA Foundation certification in Travel & Tourism
- 5-7 years hands-on ticketing and reservation experience in reputable travel agencies
- Amadeus, Galileo, or Sabre GDS certification (mandatory)
- Strong organizational and communication skills
- Proven ability to manage multiple bookings simultaneously
What We Offer
- Professional development opportunities
- Collaborative work environment
- Competitive benefits package
- Career growth within the travel industry
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