SW Test & Support Manager at Toshiba Global Commerce Solutions - External | Guadalajara, Mexico
Company/Recruiter: Toshiba Global Commerce Solutions - External
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Opportunity type
Job
Location
Mexico, Jalisco, Guadalajara
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Closing date
Nov 14, 2026
Employer
Toshiba Global Commerce Solutions - External
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in software testing and customer support management.; Demonstrated ability to lead and manage a team effectively.. Use one concrete example that shows you can Lead and mentor a team of software testers and support professionals..
Check before applying: Confirm that Mexico, Jalisco, Guadalajara and the stated work arrangement suit you, check the closing date of Nov 14, 2026.
- Apply before Nov 14, 2026.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
This position oversees the software testing and support functions, ensuring adherence to established processes and driving team performance. The Manager will act as a subject matter expert, providing guidance and direction to the testing and support personnel.Key Responsibilities
- Lead and mentor a team of software testers and support professionals.
- Develop, implement, and refine testing strategies and support procedures.
- Ensure the quality and reliability of software products through comprehensive testing.
- Manage the resolution of customer issues and escalations.
- Oversee the execution of daily team operations and task assignments.
- Collaborate with development teams to address bugs and improve software functionality.
Requirements
- Proven experience in software testing and customer support management.
- Demonstrated ability to lead and manage a team effectively.
- Strong understanding of software development lifecycle and testing methodologies.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
What We Offer
- Opportunity to lead and shape a critical function within a global organization.
- A collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Contribution to the success of innovative commerce solutions.
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