Sr Software Support Engineer at Toshiba Global Commerce Solutions - External | Guadalajara, Mexico
Company/Recruiter: Toshiba Global Commerce Solutions - External
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Opportunity type
Job
Location
Mexico, Jalisco, Guadalajara
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Closing date
Nov 14, 2026
Employer
Toshiba Global Commerce Solutions - External
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in software support or a similar technical role.; Strong analytical and problem-solving skills.. Use one concrete example that shows you can Provide expert-level technical support for TGCS software products to internal and external stakeholders..
Check before applying: Confirm that Mexico, Jalisco, Guadalajara and the stated work arrangement suit you, check the closing date of Nov 14, 2026.
- Apply before Nov 14, 2026.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Sr Software Support Engineer will be responsible for providing advanced technical support for TGCS software solutions, troubleshooting complex issues, and collaborating with development teams to resolve software defects. This role demands a deep understanding of software systems and excellent problem-solving capabilities.Key Responsibilities
- Provide expert-level technical support for TGCS software products to internal and external stakeholders.
- Diagnose, troubleshoot, and resolve complex software issues, often under pressure.
- Escalate critical issues to appropriate internal teams, including development and product management.
- Document technical issues, resolutions, and knowledge base articles.
- Assist in the testing and validation of software fixes and enhancements.
Requirements
- Proven experience in software support or a similar technical role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with retail software solutions (POS, self-checkout) is a plus.
What We Offer
- Opportunity to work with cutting-edge retail technology.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
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