Sr. Java L3 Support Engineer at Toshiba Global Commerce Solutions - External | Guadalajara, Mexico
Company/Recruiter: Toshiba Global Commerce Solutions - External
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Opportunity type
Job
Location
Mexico, Jalisco, Guadalajara
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Closing date
Nov 14, 2026
Employer
Toshiba Global Commerce Solutions - External
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Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Extensive experience in L3 technical support for Java applications.; Proficiency in troubleshooting and debugging complex Java code.. Use one concrete example that shows you can Diagnose and resolve complex production issues for Java-based retail software solutions..
Check before applying: Confirm that Mexico, Jalisco, Guadalajara and the stated work arrangement suit you, check the closing date of Nov 14, 2026.
- Apply before Nov 14, 2026.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
This position involves providing expert-level technical support for complex Java-based applications, troubleshooting intricate issues, and collaborating with development teams to resolve them. The Sr. Java L3 Support Engineer will be instrumental in maintaining the high standards of service TGCS provides to its retail partners.Key Responsibilities
- Diagnose and resolve complex production issues for Java-based retail software solutions.
- Analyze root causes of incidents and implement permanent solutions.
- Collaborate with L1 and L2 support teams to escalate and resolve tickets effectively.
- Work closely with software development teams on bug fixes and enhancements.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in on-call rotation for critical incident support.
Requirements
- Extensive experience in L3 technical support for Java applications.
- Proficiency in troubleshooting and debugging complex Java code.
- Strong understanding of enterprise-level software architectures.
- Experience with databases and SQL.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
What We Offer
- Opportunity to work with cutting-edge retail technology.
- Professional development and growth within a global organization.
- A collaborative and supportive work environment.
- Exposure to a wide range of challenging technical problems.
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