Customer Support Officer Job at UPDC Plc | Lagos, Nigeria
Company/Recruiter: UPDC Plc
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Opportunity type
Job
Location
Nigeria, Lagos
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
UPDC Plc
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Excellent verbal and written communication skills.; Strong interpersonal and problem-solving abilities.. Use one concrete example that shows you can Respond to customer inquiries via various channels (phone, email, in-person)..
Check before applying: Confirm that Nigeria, Lagos and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
UPDC Plc is looking to hire a Customer Support Officer to manage client inquiries and provide effective solutions. The successful candidate will be the primary point of contact for customers, addressing their needs and ensuring a positive experience with UPDC Plc's services.Key Responsibilities
- Respond to customer inquiries via various channels (phone, email, in-person).
- Provide accurate information about UPDC Plc's properties and services.
- Resolve customer complaints and issues efficiently and professionally.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments.
- Contribute to improving customer service standards.
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in customer relationship management.
- Ability to work effectively in a team environment.
- A background in real estate or customer service is advantageous.
What We Offer
- Opportunity to work with a leading real estate company.
- A supportive and collaborative work environment.
- Professional development opportunities.
- Competitive remuneration package.
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