Customer Success Lead at CentralReach | Aba, Nigeria
Company/Recruiter: CentralReach
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Opportunity type
Job
Location
Nigeria, Abia, Aba
Work arrangement
Location-based; remote work not stated
Compensation
$65,000/year
Closing date
Nov 9, 2026
Employer
CentralReach
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Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in customer success, account management, or a similar client-facing role.; Strong understanding of the Applied Behavior Analysis (ABA) field or related therapeutic services.. Use one concrete example that shows you can Develop and implement customer success strategies tailored to the ABA sector..
Check before applying: Confirm that Nigeria, Abia, Aba and the stated work arrangement suit you, check the closing date of Nov 9, 2026.
- Apply before Nov 9, 2026.
- The application route is available to verified Talent accounts.
Job Overview
CentralReach is looking for a Customer Success Lead to manage and grow client relationships within the Nigerian market, specifically focusing on ABA providers. This individual will be responsible for ensuring clients maximize the value of our software solutions, leading to increased retention and satisfaction.Key Responsibilities
- Develop and implement customer success strategies tailored to the ABA sector.
- Onboard new clients, ensuring a smooth transition and effective utilization of the platform.
- Proactively identify and address client needs and challenges to ensure successful outcomes.
- Drive product adoption and promote best practices among users.
- Serve as a primary point of contact for key client accounts, building strong, long-term partnerships.
- Provide regular performance reviews and success planning for clients.
Requirements
- Proven experience in customer success, account management, or a similar client-facing role.
- Strong understanding of the Applied Behavior Analysis (ABA) field or related therapeutic services.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage multiple priorities and work independently.
- Proficiency in CRM software and customer success platforms.
What We Offer
- The opportunity to shape the customer success function in a growing market.
- Work with a leading software provider in the autism and IDD care space.
- Collaborate with a passionate and dedicated team.
- Be part of an organization committed to improving therapeutic care.
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