Customer Solutions Engineer – Payments at Zuora | Canada (Remote)
Company/Recruiter: Zuora
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Opportunity type
Job
Location
Canada
Work arrangement
Remote
Compensation
Not disclosed
Employer
Zuora
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to 5+ years of experience in payments, billing systems, or subscription platform implementation; Strong proficiency in payment processing concepts, APIs, and integration patterns. Use one concrete example that shows you can Architect and implement payment solutions tailored to customer business models and technical requirements.
Check before applying: Confirm that Canada and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
As a Customer Solutions Engineer – Payments, you'll serve as a technical expert and trusted advisor to Zuora's customers. You'll manage the technical delivery and optimization of our payments platform, ensuring seamless integration, robust performance, and measurable business outcomes. Working in a remote capacity, you'll collaborate across customer success, sales engineering, and product teams to resolve complex payment scenarios and accelerate customer adoption.
Key Responsibilities
- Architect and implement payment solutions tailored to customer business models and technical requirements
- Troubleshoot payment integration issues and provide actionable recommendations for resolution
- Conduct technical training sessions and create documentation to enable customer teams
- Collaborate with customers to optimize payment flows, reduce friction, and improve conversion rates
- Partner with product and engineering teams to communicate customer feedback and enhancement requests
- Maintain detailed records of customer interactions and solutions within our case management system
Requirements
- 5+ years of experience in payments, billing systems, or subscription platform implementation
- Strong proficiency in payment processing concepts, APIs, and integration patterns
- Excellent problem-solving skills and ability to work independently in a remote environment
- Experience with customer-facing technical delivery and communication
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent professional experience)
What We Offer
- Fully remote working arrangement with flexibility to work from anywhere in Canada
- Competitive compensation and comprehensive benefits package
- Professional development opportunities and industry conference attendance
- Collaborative culture with access to expert mentorship and training
- Work with cutting-edge subscription and billing technology
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