Customer Service Officer at Baobab Microfinance Bank | Senegal
Company/Recruiter: Baobab Microfinance Bank
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Opportunity type
Job
Location
Senegal
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Baobab Microfinance Bank
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in a customer service role, preferably within the financial or social impact sector.; Excellent communication, interpersonal, and problem-solving skills.. Use one concrete example that shows you can Respond promptly and professionally to customer inquiries via various communication channels (phone, email, in-person)..
Check before applying: Confirm that Senegal and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Customer Service Officer will be instrumental in ensuring an exceptional customer experience for our clients at Baobab Microfinance Bank in Senegal. You will be the primary point of contact for customer inquiries, issues, and feedback, embodying our commitment to accessible and impactful financial solutions.Key Responsibilities
- Respond promptly and professionally to customer inquiries via various communication channels (phone, email, in-person).
- Assist customers with product information, account management, and transaction queries.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Educate customers on Baobab's innovative products and services, focusing on energy and digital access solutions.
- Maintain accurate customer records and document all interactions.
- Gather customer feedback to identify areas for service improvement.
- Collaborate with internal teams to ensure seamless customer support.
Requirements
- Proven experience in a customer service role, preferably within the financial or social impact sector.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in relevant software and CRM systems.
- Strong understanding of customer service principles and best practices.
- Ability to work independently and as part of a team.
- Fluency in French and a good command of local Senegalese languages.
- A passion for financial inclusion and social entrepreneurship.
What We Offer
- The opportunity to contribute to a meaningful social mission impacting lives in Africa.
- A dynamic and collaborative work environment within a growing digital finance group.
- Professional development and growth opportunities.
- The chance to be part of an innovative team dedicated to accessibility and change.
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