Cloud Support Engineer at Canonical | Remote
Company/Recruiter: Canonical
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Opportunity type
Job
Location
Remote
Work arrangement
Remote
Compensation
£40,000/year
Closing date
Oct 27, 2026
Employer
Canonical
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Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in technical support, particularly in cloud environments.; Strong understanding of Linux operating systems, specifically Ubuntu.. Use one concrete example that shows you can Troubleshoot and resolve complex technical issues related to Canonical's cloud products and Ubuntu..
Check before applying: Confirm that Remote and the stated work arrangement suit you, check the closing date of Oct 27, 2026.
- Apply before Oct 27, 2026.
- The application route is available to verified Talent accounts.
Job Overview
The Cloud Support Engineer will be responsible for providing exceptional technical support to Canonical's enterprise customers, specializing in our cloud offerings and Ubuntu operating system. This role is crucial in ensuring customer satisfaction and success with our solutions.Key Responsibilities
- Troubleshoot and resolve complex technical issues related to Canonical's cloud products and Ubuntu.
- Provide timely and accurate responses to customer inquiries via various communication channels.
- Collaborate with engineering teams to identify and address product defects and enhancements.
- Develop and maintain technical documentation and knowledge base articles.
- Mentor and share expertise with junior team members.
Requirements
- Proven experience in technical support, particularly in cloud environments.
- Strong understanding of Linux operating systems, specifically Ubuntu.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Ability to work independently and as part of a remote team.
What We Offer
- Opportunity to work with a leading open source company.
- Engage with cutting-edge cloud technologies and enterprise solutions.
- A collaborative and supportive remote work culture.
- Professional development and growth opportunities.
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