Client Success Manager, Contractor at Fiscalnote | Mexico City, Mexico
Company/Recruiter: Fiscalnote
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Opportunity type
Job
Location
Mexico, Mexico City
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Fiscalnote
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in client success, account management, or a related client-facing role.; Exceptional communication, interpersonal, and presentation skills.. Use one concrete example that shows you can Develop and maintain strong, long-term relationships with a portfolio of clients..
Check before applying: Confirm that Mexico, Mexico City and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Client Success Manager will be responsible for the end-to-end client experience, from onboarding to ongoing engagement. You will act as a trusted advisor, understanding client needs and aligning FiscalNote's offerings to meet their strategic objectives.Key Responsibilities
- Develop and maintain strong, long-term relationships with a portfolio of clients.
- Drive adoption and utilization of FiscalNote’s platform and services.
- Proactively identify and address client challenges and opportunities for growth.
- Conduct regular business reviews to demonstrate value and gather feedback.
- Collaborate with internal teams, including Sales, Product, and Support, to ensure client satisfaction.
- Onboard new clients effectively, ensuring a smooth transition and rapid time-to-value.
Requirements
- Proven experience in client success, account management, or a related client-facing role.
- Exceptional communication, interpersonal, and presentation skills.
- Strong understanding of SaaS products and the technology landscape.
- Ability to analyze client data and identify trends to drive strategic actions.
- Proficiency in Spanish and English, both written and verbal.
What We Offer
- The opportunity to work with a leading GovTech and LegalTech company.
- A collaborative and supportive team environment.
- Competitive compensation and benefits package.
- Professional development and growth opportunities.
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